Comcast Call Center Comes to Hudson

May 9, 2014

by Len Lathrop

Governor Maggie Hassan, Commissioner of the Department of Resources and Economic Development Jeff Rose, Commissioner George Copadis of Employment Security and several other top state government officials were on hand Monday to welcome and celebrate an awaited announcement by Comcast that 55 Executive Drive will become a call center serving more than one million area customers.

As Steve Hackley, senior vice president of Comcast Greater Boston Region, stated in his remarks, before the summer tans fade, there will be 100-plus people answering customer concerns from the Hudson center and, following that, another 100 jobs will be added by year’s end.

Employees at the new call center will provide support for Comcast residential products and services, initially handling calls from across the Greater Boston region, which serves 1.6 million customers in New Hampshire, Maine, eastern Massachusetts, Cape Cod and the islands.  “When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs,” Hackley said.

Using 127,000 square feet of the Presstek building, the Comcast Center will feature state-of-the-art technology, a company training center, an employee cafeteria and a gym.

Both Hassan and Rose praised Comcast’s commitment to New Hampshire.  With this facility Comcast will have more than 1,700 workers in the state in a dozen different buildings.  This relates to an over $170 million investment in New Hampshire employees including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement.  Hassan spoke of how this new call center reinforces New Hampshire emphasis on high quality of life, low taxes and a responsive state government, all of which makes New Hampshire an attractive place for business and competitive with other states for this business.

Chairman Roger Coutu of the Hudson Selectmen, in his introduction of the governor, stated:  “We applaud Comcast for locating this facility in Hudson, with easy access to vital highways and an outstanding workforce.  This announcement reinforces what we’ve known all along – that southern New Hampshire is a great place to do business, and we’re pleased that Comcast’s presence here will help us underscore that message.”

Also present for this important announcement were State Representatives Robert Haefner, Mary Ann Knowles, Charlene Takesian and representing Hudson in addition to Coutu, were Selectmen Nancy Brucker and Patricia Nichols, Town Administrator Steve Malizia and Town Planner John Cashell.